The Problem
Back in 2017, we kicked off with a ‘roboter journey’ workshop with the clients to identify all the key interactions Jeeves needed to make with humans, or humans could make with Jeeves. The biggest challenge to overcome to ensure that Jeeves could continue to function as usual even when it is travelling between hotel floors where it could be susceptible to unpredictable turn of events.
What I did
We designed a modular interface for the roboter, as well as the sale interface that allowed users to buy items from Jeeves, similar to an experience at a mini bar. In order to verify the success of the concept we shadowed Jeeves in a munich hotel.
This test lead us to design multiple fale states and write clear copy to communicate to hotel guests what Jeeves is doign when it is doing it’s job.
Problem solved
Today, Jeeves is used in hotels around munich and continues to expand around germany. I am proud to be one of the pioneers to help develop Jeeves interactions with humans and look forward for Jeeves to expand into healthcare and logistics, which it is actively testing since 2022.
